Rosedale Holiday Cottages – Booking Conditions
Arrivals and Departures
The property will be ready to occupy from 4.00pm on the day of arrival and should be vacated before 10.00am on the day of departure.
Payments
A non-refundable deposit of 30% of the booking price is payable by cheque or direct transfer at the time of booking for full weeks. The balance of the booking cost must be received no later than 8 weeks before your arrival date. The booking is secured as soon as the initial payment has been received.
If you book less than 8 weeks before the arrival date, or if your holiday is a short break, then payment for the total cost is due straightaway. If your bank returns your payment to me unpaid, I reserve the right to make an administration charge of £30.
If the final payment is not received, I reserve the right to treat this as a cancellation. I shall however send one reminder first.
Once I have received the full payment, I will send you travel directions and information on key arrangements, along with my contact details.
If after one written reminder you fail to pay the remaining balance, I have the right to re-let and you forfeit your deposit.
Change of Dates
If you need to rearrange your original dates and this can be accommodated, then an admin charge of £25 will be applied to your booking along with any increase of price due to a change in charging season or length of stay. Please note changes of dates last minute are unlikely to be possible and will be treated as a cancellation.
Cancellation
By making your booking our agreement is a legal contract and the deposit is non-refundable. If it is necessary to cancel your holiday once the final payment has been made or is due, I will attempt to re-let the property. If I manage to re-let the accommodation, the re-letting price achieved will be returned to you less your 30% deposit. If I am unable to re-let the property you forfeit the full amount.
I would strongly recommend and expect that guests will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation as well as full cover for your personal belongings and public liability) prior to their stay to protect against the cancellation penalty.
Cancellation by Owner
I reserve the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have paid in full without further liability on our behalf. If for any reason the booked accommodation is not available, liability shall be limited to a full refund of the monies paid to Rosedale Holiday Cottages. No additional compensation will be payable.
Occupancy Numbers
The number of persons/pets must not exceed the maximum number stated in the information and confirmed at time of booking. If there are any changes before arrival, please notify me immediately. If more people/pets are in the accommodation or in the grounds than booked for, the whole party will be asked to leave with no refund.
Condition of the Property
It is agreed that you and all members of the rental party keep the property clean and tidy, and that you leave the premises in the same state of cleanliness and order as it was on your arrival.
Breakages / Damage / Breakdowns
It is agreed that you report immediately any damage or breakages to me and compensation paid (fair wear and tear excluded).
Whilst during your stay any items break down, I will do all I reasonably can to repair or replace the item. However, due to outside constraints, it may not be possible to repair or replace it during your stay. No repairs of any kind to the property or contents must be attempted by you or your party.
Pets
Well behaved pets are welcome. Badly behaved pets will not be tolerated and you will be asked to leave regardless of how much of your holiday is left with no refund. I understand that you may wish to leave your pet for a short while, for example, to go for an evening meal etc. However, please only do so if you can guarantee that they will not “pine”, howl, chew or need the toilet. Please bring suitable covers/own bedding if your pet expects to be allowed on the sofa/bed. Please also ensure your pet is clean and dry. Please do not let your pet(s) foul the garden/courtyard/driveway – there are footpaths and fields adjacent to the property – please clear up immediately after your pet(s) if they do accidentally foul the gardens/grounds. All pet hair must be well cleared up before departing.
Access to the Property
Access by myself or any of my representatives is allowed at any reasonable time during your stay if required. This may also include gardening/lawn mowing due to weather conditions.
Electrical Car Charging
Vehicles should not be charged on site. There are currently no charging points and bringing an extension lead from home and using my electric is not acceptable. Please contact me if you require charging facility information – thank you.
Liability
The use of the accommodation and its associated facilities are entirely at the users’ risk and no liability can be accepted for death, injury, and loss or damage to users or their belongings including vehicles, motor cycles, etc. The owners shall not be liable to you or any other member of your party for any loss, theft or damage to you or your property however caused. The owner is also not liable to you for:
- Any faults or interruption to the supply of public services
- Any loss, damage or inconvenience caused to or suffered as a result of weather conditions, riots, wars, strikes or other matters beyond my control
- Any loss, damage or inconvenience suffered if the holiday property becomes uninhabitable before the start of the rental period
Smoking / Vaping
Under no circumstances is smoking or vaping permitted in any of the buildings. If you smoke outside please clear up after yourself in a safe and responsible manner. There are outside ash trays available.
Cot
A travel cot is available at the additional charge of £10.00. You can also hire cot bedding at a charge of £5.00, please indicate at time of booking.
Additional Single Chair Bed – The Old Stables Only
This should be requested at the time of booking and there is an additional charge of £20. If requested once you have arrived an additional charge of £20 is payable.
Optional Extras
High chair and stair gate are available free of charge. Please request these at time of booking.
Bath: Please note I do not supply non-slip mats for the bath.
WiFi
There are no charges for the use of the WiFi and the code is in the property’s Information File. I cannot guarantee that there will be access at all times due to the unpredictability of service providers and our rural location.
Hot Tub – Rosedale Only
By requesting and using the hot tub you agree to adhere to the rules, terms and conditions and take on the full responsibility and cost for any damage you cause to it. These will be emailed to you before your stay and there is further information in the property.
Please remember a hot tub is not a swimming pool – no swimming, jumping or diving in.
Please read all the documents before using the hot tub and only use it if you are happy to adhere to them.
Rosedale Holiday Cottages will not be held responsible for any accident, injury or death and you use the hot tub at your own risk.
Websites and Advertisements
I aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.rosedaleholidaycottages.com) and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as I am always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, I cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. I cannot accept responsibility for the descriptions on these sites.
17.02.2026